Shipping policy

Subzi Mall currently provides local delivery by our own vans to parts of New Jersey surrounding Piscataway. More delivery areas are coming soon.

Delivery Area

We currently deliver to select areas around Piscataway, NJ.

Delivery availability may depend on ZIP code, order size, delivery schedule, and service area capacity.

Delivery Fees and Minimum Orders

Delivery fees, minimum order amounts, taxes, and any special handling fees will be shown at checkout before you place your order.

Delivery Windows

Customers may select from available delivery dates or delivery windows at checkout.

We do our best to deliver during the selected window, but delivery times are not guaranteed. Delays may happen because of traffic, weather, road conditions, high order volume, product availability, or other issues outside our control.

Local Delivery By Subzi Mall Vans

Orders are delivered by Subzi Mall using our own local delivery vans. We take reasonable care when packing and transporting grocery orders, including fresh, frozen, and refrigerated items.

Fresh, Frozen, and Refrigerated Items

We do our best to pack fresh, frozen, and refrigerated products properly.

Customers should bring groceries inside as soon as possible after delivery and refrigerate or freeze items when needed.

Minor thawing, softening, condensation, or temperature change may happen during delivery, especially in warm weather.

Unattended Delivery

Unless direct handoff is required, your order may be left at your door, lobby, front desk, mailroom, or another reasonable location based on your delivery instructions.

Once an order is delivered to the provided address or approved drop off location, the order becomes the customer’s responsibility.

Building Access Issues

If we cannot access your building, gate, apartment, lobby, front desk, or delivery location, we may try to contact you.

If delivery cannot be completed because of missing instructions, no response, unsafe conditions, or incorrect information, the order may be canceled or a redelivery fee may apply.

Wrong Address

If the customer provides the wrong address and the order is delivered there, the order is not eligible for refund.

Delivery Confirmation

Delivery may be confirmed through driver confirmation, photo proof, website status, email, or other delivery update.